Frequently asked questions
Standard shipping can take 1-2 days inside Kathmandu Valley and 3-5 days outside Kathmandu Valley.
Item once purchased cannot be refunded. However, it will be exchanged if the size does not fit or the item received is incorrect or defective.
ʏᴏᴜ ᴄᴀɴ ᴘᴀʏ ᴄᴀꜱʜ ᴏɴ ᴅᴇʟɪᴠᴇʀʏ ɪꜰ ʏᴏᴜ ᴀʀᴇ ɪɴꜱɪᴅᴇ ᴋᴀᴛʜᴍᴀɴᴅᴜ ᴠᴀʟʟᴇʏ. ᴡᴇ ʜᴀᴠᴇ ᴇꜱᴇᴡᴀ, ꜰᴏɴᴇᴘᴀʏ ᴏᴘᴛɪᴏɴꜱ ᴀᴠᴀɪʟᴀʙʟᴇ ꜰᴏʀ ᴀʟʟ ᴄᴜꜱᴛᴏᴍᴇʀꜱ. ꜰᴏʀ ᴏᴜᴛꜱɪᴅᴇ ᴠᴀʟʟᴇʏ ᴄᴜꜱᴛᴏᴍᴇʀꜱ ᴘʀᴇ ᴘᴀʏᴍᴇɴᴛ ɪꜱ ᴀ ᴍᴜꜱᴛ.
To exchange an item, message us on Instagram or WhatsApp with your Order ID or bill, along with details of the issue. Exchanges are valid for defective, damaged, or incorrect items and must be requested within 1 day of purchase. Refunds are not offered as per our policy.